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[The AI front desk for Community Associations]

[The AI front desk for Community Associations]

[The AI front desk for
Community Associations]

Every call, email, and text.
Answered.

Every call, email,
and text.
Answered.

Garfield picks up for your communities around the clock, on every channel, and actually resolves homeowner requests - from basic FAQs to amenities requests to financial information. Grounded in each association’s governing documents and your management software, Garfield frees up your staff to do more with less.

Garfield picks up for your communities around the clock, on every channel, and actually resolves homeowner requests - from basic FAQs to amenities requests to financial information. Grounded in each association’s governing documents and your management software, Garfield frees up your staff to do more work with less time.

[Case study]

[Case study]

How King Farm went live with 10,000 residents

How King Farm went live with 10,000 residents

A 10,000 resident community in Maryland went live on Garfield in under a month. Residents, vendors, and realtors now reach a front desk that never closes, and the management team got its time back.

A 10,000 resident community in Maryland went live on Garfield in under a month. Residents, vendors, and realtors now reach a front desk that never closes, and the management team got its time back.

Read the King Farm story

3,400

3,400

Doors

10,000

10,000

Residents covered

90%

90%

Resolution rate

<1 mo

<1 mo

From docs to live

Read the King Farm story

[How it works]

[How it works]

Going live is easy

Going live is easy

1
Build Garfield’s knowledge base
2
Set your boundaries
3
You see everything, after the fact
1
Build Garfield’s knowledge base
2
Set your boundaries
3
You see everything, after the fact

Upload governing documents

PDFCC&Rs.pdf
PDFBylaws.pdf
PDFARC Guidelines.pdf
DOCResident Handbook.docx
PDFPool Rules.pdf
DOCWelcome Letter.docx

Email us your communities' governing documents - homeowner handbooks, CC&Rs, ARC guidelines.

Connect your software

Garfield connects to your management software, so answers match the current state of an account.

Fill in the gaps

You teach it once
Vendors use gate code #4482, weekdays only.
Got it — I’ll remember that.
Saved to knowledge base

It learns the things that live in a manager’s head. Teach it once and it remembers.

Calls: escalation and hours

Call routing
EmergencyOn-call list · 24/7
MaintenanceOffice hours
General questionGarfield answers

Set who Garfield reaches for each kind of call, and when. Emergencies go to your on-call list around the clock; routine questions wait for office hours.

Email only: autodraft or autosend

Autodraft
Supercharge your team
Clubhouse rental
Homeowner9:02 AM

Can I rent the clubhouse this Saturday?

GarfieldDraft

Yes — it’s free that day. Rental form attached.

Send
Autosend
Expand your team infinitely
Clubhouse rental
Homeowner9:02 AM

Can I rent the clubhouse this Saturday?

Garfield✓ Sent by Garfield

Yes — it’s free that day. Rental form attached.

Decide how much rope Garfield gets, from approving every reply to letting it answer on its own.

You see everything, after the fact

Garfieldto you4:12 PM

[No Action Needed] Meadowbrook HOA Call Summary

A resident asked when the community pool opens. Garfield answered from the community calendar: May 23, 9am–8pm.

Transcript

Resident: Hi, when does the pool open this year?

Garfield: Memorial Day weekend — Saturday, May 23rd. Hours are 9am to 8pm daily…

call-recording.mp32:41

Every interaction ends with a short summary in your inbox. Skim it, or act on the one item that needs you.

[In the real world]

[In the real world]

Real questions, real answers

Real questions, real answers

Real questions Garfield handles every day, anonymized. The ability to handle messy reality is what separates Garfield from the competition.

Real questions Garfield handles every day, anonymized. The ability to handle messy reality is what separates Garfield from the competition.

  • Call

    Emergency routing

    There’s water coming from the unit above me at 1am.

    Identified it as an after-hours emergency, dispatched the on-call plumber from the escalation list, and texted the manager right away.

  • Text

    Governing docs

    Can I put up a storm door without approval?

    Pulled the architectural rule from the CC&Rs, explained an ARC request is required, and sent the application link.

  • Email

    Governing docs

    Are dogs allowed off-leash at the dog park after hours?

    Quoted the pet rule from the handbook, gave the posted hours, and noted the leash exception inside the fenced run.

  • Call

    Amenity booking

    I need to reserve the clubhouse for a party Saturday.

    Checked availability, held the date, explained the deposit, and logged the reservation for the office to confirm.

  • Text

    Live system data

    Is the pool open today? It looks closed.

    Checked the maintenance log, confirmed it is down for a filter repair, and gave the reopening date from the work order.

  • Email

    Realtor request

    Can you send the insurance certificate our lender needs?

    Located the master policy COI, confirmed it was current, and sent it with the lender’s required fields.

  • Call

    Compliance

    There’s a car blocking the fire lane by Building B.

    Logged the violation with the plate, notified the towing vendor on contract, and flagged it for the manager.

  • Text

    Operational facts

    When is bulk trash pickup this month?

    Answered with the community’s exact schedule and the rule on what can go out the night before.

  • Email

    Onboarding

    I’m the new owner at 304. How do I set up my account?

    Confirmed the closing on file, started the new-resident setup, and listed the fob fee and pickup hours.

  • Call

    Account + billing

    Why was I charged a $50 fine this month?

    Read the account, found the violation notice behind the charge, explained it plainly, and noted how to appeal to the board.

  • Text

    Governing docs

    Can I rent my unit on Airbnb for the summer?

    Read the leasing restriction in the CC&Rs, explained the six-month minimum, and pointed to the exact section.

  • Email

    Account + billing

    I need my balance and a payment link before the late fee hits.

    Pulled the current balance, explained the late-fee date from the CC&Rs, and sent the secure payment link.

  • Call

    Emergency routing

    A tree limb fell on the sidewalk after the storm.

    Classified it as a safety hazard, dispatched landscaping from the escalation list, and sent the manager a photo and location.

  • Text

    Access

    My gate remote died and my kid gets home in an hour.

    Confirmed the unit, submitted a replacement request, and shared the temporary keypad code so no one is locked out today.

  • Email

    Realtor request

    I’m a realtor and need a resale certificate by Thursday.

    Confirmed the document set and fee, started the resale package, and gave a realistic turnaround date.

  • Call

    After hours

    My neighbor’s alarm has been going off for an hour.

    Logged a noise complaint, checked the after-hours contact for the unit, and escalated to the on-call manager.

  • Text

    Vendor access

    Vendor here for elevator service. What’s the gate code?

    Verified the scheduled work order, issued a time-limited access code, and logged the entry for the manager.

  • Call

    Operational facts

    When’s the next board meeting? Can I add an agenda item?

    Gave the date and time, explained the deadline to submit items, and logged the request for the board.

Ready to hear it for yourself?

Ready to hear it for yourself?

Starts at $1/minute on calls.

Starts at $1/minute on calls.

Schedule a demo

Call the demo line